Where we deliver
We deliver to 40 European countries: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
If your country is not listed, contact us and we will quote delivery for you.
Delivery costs
Delivery is a flat rate based on the total weight of your order, and is the same for private and trade customers:
| Total order weight | Delivery method | Cost |
|---|---|---|
| Up to 10 kg | Express courier, protective parcel | €20 |
| 10 – 40 kg | Small pallet (DHL) | €50 |
| 40 – 80 kg | Medium pallet (DHL) | €80 |
| Over 80 kg | Large pallet (DHL) | €120 |
The exact cost is shown at checkout before you pay. Each product page also shows the delivery cost for that item on its own.
For deliveries outside the European Union (for example Switzerland, Norway or the Western Balkans), import duties and local taxes may be charged by customs on arrival and are payable by the recipient.
How long will it take?
Most of our products are made to order by Alice Ceramica in Italy.
- Preparation: usually about 2 weeks for White Shiny items, and up to 3 weeks for coloured, matt, marble-effect and bi-colour finishes.
- Transit: once dispatched, delivery usually takes up to 2 weeks, depending on the destination.
If an item will take longer, we will tell you the expected date by email as soon as we know it.
Tracking and delivery appointments
When your order leaves the warehouse you will receive an email with a tracking link. For pallet deliveries the carrier will contact you to arrange a convenient delivery day. Couriers deliver Monday to Friday.
If you order several items, we normally ship them together in one delivery once the whole order is ready, unless one item has an unusually long lead time.
Packaging
Ceramics are heavy and fragile, so we pack every piece carefully: smaller items in protective parcels, larger items strapped to a pallet.
When your delivery arrives
- Check the number of packages and their condition in front of the driver.
- If any packaging looks damaged, write "accepted subject to quality check" on the delivery note before signing.
- Unpack and inspect the items as soon as possible. If anything is damaged, send us photos of the item and the packaging within 7 days of delivery at support@italianbathrooms.it.
If an item is damaged in transit, we will replace it or refund it at no cost to you.
Questions?
Write to support@italianbathrooms.it or use our contact form and we will be happy to help.